RETURNS
At chessgameboards.com, we value our customers satisfaction. So if for any reason you are not satisfied with any purchase, you may return the unused product(s) for a full refund of the price of the item less shipping charges(plus any applicable tax). The item must be in re-sellable condition upon return. We cannot refund shipping charges unless there is a defect with the product or the order was not filled properly (see below). You should receive a return authorization from us prior to any returns. To do so please contact us to explain your reason for the return by emailing us.

DAMAGED OR INCORRECT SHIPPED PRODUCTS:
If a product you ordered arrives broken or defective, you need to contact us by emailing us within 4 days of receipt of product to get a return authorization number. All returns must be in the original packaging.

SHIPPING
We ship all orders via UPS or FedEx ground. It will take us 1 to 3 days to process your order prior to shipping. Both UPS and FedEx guarantee delivery from 1 to 6 days to the lower 48 states. However, we cannot guarantee shipment of goods by any specific time frame due to Weather, Traffic, and mechanical difficulties that our carriers may encounter. ALL our packages are insured against damage. We cannot ship to PO Boxes, APO-FPO Boxes or Internationally.

INTERNATIONAL ORDERS
Sorry, at this time we do not ship internationally. If you are in a real bind you can contact us but be advised that shipping overseas will cost a lot extra.